Refund and Returns Policy

At Pick Fresh, we pride ourselves on providing our customers with the freshest fruits and vegetables. Because our products are perishable and organic, we are unable to accept returns once an order has been delivered.

However, your satisfaction is very important to us. If you experience any issue with your order, please review the following:

No Returns

• Due to the perishable nature of fresh produce, we cannot accept returned items.

• Once delivered, all sales are considered final.

Refunds & Replacements

We may offer a refund or replacement in the following situations:

• If your order arrives damaged or spoiled.

• If you receive the wrong item(s) compared to your order.

How to Request a Refund or Replacement

• Contact us within 24 hours of receiving your order.

• Provide your order number, details of the issue, and a clear photo of the affected product(s).

• Once verified, we will arrange either a refund to your original payment method or a replacement in your next delivery.

Exceptions

• Refunds or replacements will not be issued for change of mind or if products have been stored incorrectly after delivery.

Contact Us

If you have any questions or concerns about your order, please contact our customer support team:
📧  info@pickfreshfv.com.au
📞 +61 421 958 092